Language: English, Very Good
# First/Second level support for helpdesk level (Hardware and software) relevant incidents
# First level support for telecom and network incidents.
# First level support for incidents related to business applications (After appropriate training).
# Route other levels for right team Network, system and application team # Handling IT incidents and
requests received via telephone, email or Help Desk application.
# Incident logging through the Help Desk application and managing/prioritizing workload.
# Remote user administration
Qualifications
# Experience of Call Centers with 1-2 years’ experience.
# Good knowledge of Microsoft Office 2010 applications.
# Knowledge of hardware configuration.
# Good knowledge of user account administration, (Active Directory).
# Knowledge of networking infrastructures.
# Excellent communication skills.
# Experience in an end user based environment.
# Ability to diagnose the cause of problems in a complex environment and to provide effective solutions
quickly.
Experience 1 - 2 Years.
