مغلق

Customer Care Executive

بيروت,لبنان
نشرت في 10-September-2018 مشاهدات 1855 مرات المرشحين5 المتقدمين للوظيفة

Philip Morris Misr LLC

خدمة العملاء
الحجم 100+ الموظفين
لديها 0 وظيفة خالية
الخبرة المطلوبة
غير محدد
الراتب
6000 - 7000 USD
النوع
غير محدد
العمر
غير محدد

الوصف الوظيفي

Philip Morris Int Inc. is currently seeking talented, business-savvy professionals to join its Customer Care team. This is a unique opportunity to join a world-class multinational company and an industry leader in a role that will present you with outstanding professional challenges, diverse learning opportunities and career growth.

As part of dynamic Customer Care team, you will contribute to creating memorable customer service experience by developing and managing call center operations for RRP products. You will also analyze the Voice of Customers from multiple channels to contribute to understand their needs. You will also work with various stakeholders both in and out of the Company to establish effective and practical processes. You will have the opportunity to lead and execute Customer Care management plans, and be closely involved in the analysis and reporting of performance. 

OPPORTUNITIES

Review and define productivity and quality issues of call centers on a regular basis.
Review and monitor vendor performance, and define action plans to enhance call service quality.
Ensure a customer-centric approach in all actions taken throughout the entire customer life cycle.
Develop proactive service approach within processes to enhance consumer satisfaction.
Professionally handle and help resolve escalated complaints from call centers, and ensure that processes comply with internal and external requirements.

REQUIREMENTS 
Bachelor’s or Master’s degree from University
At least 3 years of experience in CALL CENTER MANAGEMENT 
Experience in data analysis and reporting
Customer-oriented mindset
Strong time management and stress management skills

BENEFITS & TERMS OF EMPLOYMENT
Contract Type : Permanent 
Pension and Insurance : Retirement pension, National pension, Medical Insurance, Unemployment insurance, Occupational health and safety insurance
Medical check-up : Support the a comprehensive medical testing for employee and all of employee’s family member
Benefits : Group life and accident insurance, Flexible Benefit, Flexible working hour

تقدم للوظيفة من هنا

معذرة، هذه الوظيفة غير متاحة للتقدم الان
@
***
نسيت كلمة المرور؟

شارك مع أصدقائك