Teller
Description:
1. Represents normal "point of contact" for many customers in their basic over-the-counter banking needs.
2. Provides efficient service to customers including cash deposits, cash withdrawals, and currency exchange transactions.
3. Handles other services such as customer instructions on cheque collection, funds transfer, outstanding orders, stop payments, and account inquiries.
4. Guides customers to other points of services.
5. Takes advantage of every opportunity to delight customers, sell the bank, and demonstrate interest in providing other services.
Duties & Responsibilities:
1. Assist customers with their everyday banking needs; withdrawals, deposits, transfers, currency exchange, etc…
2. Utilize every chance to highlight products to customers, cross-sell to them, and resolve any issues they may have.
3. Accepts and processes cash deposits to opened accounts (current, saving, checking, overdraft, GL). Proves cash entirely.
4. Cashes checks and payment orders within established limits and reserves (withdrawals, coupons, expense redemption).
5. Exchange foreign currencies to the established dealer rates. Proves currencies entirely.
Redeem CD coupons. Redeem matured certificates of deposits.
6. Handles customer inquiries and signature verification for branch personnel.
7. "Sells" additional banking services, develops opportunities, and guides customer to appropriate point of contacts in the branch.
8. Count, prove, and packages currency and coins.
9. Uses the computer system to process transactions and verify customer signatures.
10. Balances his cash and prepares daily and final currency position.
11. Performs a range of related duties and may assist other tellers during peak load periods.
12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
Education:
Bachelor Degree in Marketing, Business Administration or Commerce with a minimum overall grade: Very good
Experience:
1-2 years’ experience in a related field
Skills:
1. Handling Skills and Customer Oriented Attitude
2. Excellent Interpersonal & selling skills
3. High communication skills, especially verbal
4. Ability to work under pressure & shifts basis
5. Good knowledge of computer and telephony Environment
6. Fluency in Arabic and English written/spoken
