Smart Technology is currently hiring its office in Nasr City "Service Coordinators" in the Service Department to maximize the effectiveness of the Service Department by producing high quality leads and working as a team towards agreed set targets and profitability goals. To provide a high level of customer service support by ensuring all queries are responded to in an efficient, professional and timely manner.
Technicians visits scheduling and planning.
Responsible for technical department response time and customer satisfaction.
Ensure that Technician visits are on time (Checking and Replying daily e-mails).
Customers call back and ensuring their satisfaction.
Follow up and sending reminders to clients for the provision of services.
Field visit for potential accounts to offer a service contract and maintaining a superior customer support.
Spare parts stock & prices including labor fees.
Ensuring that Claims are properly entered on the system.
Before leaving checking with Technicians any required support.
Perform tasks as per direct managers instructions
with 0 to 2 years of experience, excellent command of English Language and strong communication & Negotiation skills. Females and males, presentable, fast learner, eager to learn and grow.
