The Service Coordinator needs to maximize the effectiveness of the Service Department by producing high quality leads and working as a team towards agreed set targets and profitability goals.
Provide a high level of customer service support by ensuring all queries are responded to in an efficient, professional and timely manner.
The following need to be fulfilled accordingly:-
- Technicians visits scheduling and planning on daily basis (Checking and Replying daily e-mails).
- Responsible for technical department response time and customer satisfaction.
- Follow up and sending reminders to clients for the provision of services.
- Field visit for potential accounts to offer a service contract and maintaining a superior customer support.
- Spare parts stock & prices including labor fees.
- Ensuring that Claims are properly entered on the system.
- Before leaving office need to follow up with the Technicians if they require any support.
- Perform tasks as per direct manager’s instructions
Job Requirements
- Bachelor Degree holder in either Commerce, Computer Science or Communication Engineering
- 1–3 years of experience in the same position or field
- Males Preferred
- Excellent computer skills, organized, fast learner, a can do attitude
- Excellent command in English Language
- Punctual, discipline, hard worker
