مغلق

IT Service Supervisor

القاهرة,مصر
نشرت في 15-January-2015 مشاهدات 2549 مرات المرشحين45 المتقدمين للوظيفة

envisiones

تكنولوجيا المعلومات
الحجم غير محدد الموظفين
لديها 0 وظيفة خالية
الخبرة المطلوبة
غير محدد
الراتب
غير محدد
النوع
غير محدد
العمر
غير محدد

الوصف الوظيفي

 is urgently needed for a well known company.

Qualifications:
• Degree in Computer Science, or software Engineering.

Job Specification:
• Very Good English language with proficiency in written and verbal English communication skills.
• Communication, interpersonal, and team work.
• Well organized, hard worker with strong documentation.
• Problem solving & customer service. 
• Leadership.
• High desire to continually update knowledge.
• Years of Experience: 4+ years relevant experience in similar position preferred in a large enterprise.
• Nationality: Egyptian

Required Technical Skills
• In-depth experience of Windows OS, Office Applications, and Antivirus.
• Hands on experience of general PC / Server HW troubleshooting, RAID Controllers, and UPS Problem solving.
• Good knowledge of LAN/WAN.
• Hands on experience of MPLS VPN
• MCSE is a plus. 
• Linux knowledge is a plus

Responsibilities
• Work as primary representative of IT sector at his site. 
• To provide first line helpdesk & technical support to clients, assisting them to resolve any hardware and software problems
• Set up IT equipment (such as Laptops, Desktops, printers, network devises etc.) for employee use, ensuring proper installation of cables, operating systems, or appropriate software. 
• To take ownership of user problems and be pro-active when dealing with user issues.
• Oversee daily performance of computer systems and maintain a log of any software or hardware problems detected. 
• Perform minor repairs to hardware, or peripheral equipment, following design or installation specifications. 
• To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
• Coordinate with relevant IT members of the second line of support to apply IT polices and standards. 
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. 
• Produce monthly report of status of equipment and systems of the site.
• Update client configuration files.
• Refer major hardware or software problems or defective products to second line of IT support. 
• Be responsible for system back-ups.
• Develop training materials and procedures, or train users in the proper use of hardware or software. 
• Confer with staff and management to establish requirements for new systems or modifications.
• Maintaining inventory of IT assets.
• On-call when needed.

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