is urgently needed for a well known company.
Qualifications:
• Degree in Computer Science, or software Engineering.
Job Specification:
• Very Good English language with proficiency in written and verbal English communication skills.
• Communication, interpersonal, and team work.
• Well organized, hard worker with strong documentation.
• Problem solving & customer service.
• Leadership.
• High desire to continually update knowledge.
• Years of Experience: 4+ years relevant experience in similar position preferred in a large enterprise.
• Nationality: Egyptian
Required Technical Skills
• In-depth experience of Windows OS, Office Applications, and Antivirus.
• Hands on experience of general PC / Server HW troubleshooting, RAID Controllers, and UPS Problem solving.
• Good knowledge of LAN/WAN.
• Hands on experience of MPLS VPN
• MCSE is a plus.
• Linux knowledge is a plus
Responsibilities
• Work as primary representative of IT sector at his site.
• To provide first line helpdesk & technical support to clients, assisting them to resolve any hardware and software problems
• Set up IT equipment (such as Laptops, Desktops, printers, network devises etc.) for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• To take ownership of user problems and be pro-active when dealing with user issues.
• Oversee daily performance of computer systems and maintain a log of any software or hardware problems detected.
• Perform minor repairs to hardware, or peripheral equipment, following design or installation specifications.
• To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
• Coordinate with relevant IT members of the second line of support to apply IT polices and standards.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Produce monthly report of status of equipment and systems of the site.
• Update client configuration files.
• Refer major hardware or software problems or defective products to second line of IT support.
• Be responsible for system back-ups.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff and management to establish requirements for new systems or modifications.
• Maintaining inventory of IT assets.
• On-call when needed.
